Frequently Asked Questions – Colours Solution

What type of leather do you use?

We use carefully selected genuine and full-grain leather depending on the product collection. Our leathers are chosen for their durability and character.

Are your products handcrafted?

Yes. Every CS Leather Products piece is handcrafted by skilled artisans with close attention to detail, quality, and finishing.

Where are your products made?

All of our products are crafted in our workshop in Kanpur, India, where traditional craftsmanship and modern functionality come together to create timeless leather goods.

Will the leather look exactly the same as the product photos?

Leather is a natural material, and slight variations in texture, grain, shade, and markings may occur. These natural characteristics make each product unique and are part of the beauty of genuine leather.

How should I care for my leather bag?

To maintain the appearance and longevity of your leather product, avoid excessive moisture, direct heat, and prolonged exposure to sunlight. For routine care, gently wipe the surface with a soft dry cloth and store the product in a cool, dry place when not in use.

Does leather change over time?

Yes. Genuine leather develops a natural patina as it ages. With regular use, the leather may become softer and develop character that reflects its journey and usage.

Do you offer customization?

Certain products may be eligible for customization, private labeling, or bulk-order modifications depending on production requirements. Please contact us for more information regarding customization options.

Do you accept wholesale or bulk orders?

Yes. We work with retailers, distributors, corporate buyers, and sourcing partners in India and internationally. Please visit our Wholesale Inquiry page for more information.

Do you ship internationally?

Yes. We offer international shipping to selected countries. Shipping availability, timelines, and charges may vary depending on destination and order value.

How long will it take to receive my order?

Delivery times may vary depending on product availability, production schedules, and shipping destination. Estimated timelines will be provided during checkout or order confirmation.

Can I track my order?

Yes. Once your order has been shipped, tracking information will be shared via email whenever available.

Do you offer repairs?

We understand that quality leather goods are made to last. Repair requests may be reviewed on a case-by-case basis depending on the condition of the product and the nature of the issue.

How can I contact Customer Care?

For questions regarding orders, products, shipping, repairs, wholesale inquiries, or general assistance, please contact us at:

info@csleatherproducts.com